Home > About SAFE > Careers   CUSTOMER CARE ASSOCIATE   SUMMARY OF POSITION Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations. Completes system documentation and paperwork on each account as necessary.   Respond to inquiries via phone or correspondence from customers or dealers in a timely manner in a call center environment Accurately document all interactions with customers in customer database Utilize good time management skills to balance call volume and related follow ups Meet or exceed monthly expectations (e.g; drop call rate, call time, attrition) Maintain a regular and punctual attendance Ability to work with contracts Call Center experience Decision making and problem solving ability Excellent verbal and written communication skills Ability to Multi task Excellent time management skills Strong computer skills (Microsoft Word, Excel and Outlook) Typing skills (40wpm) Professionalism Ability to work in a team environment Strong negotiation skills High School Diploma College Degree Alarm Industry Experience Bilingual Collection Experience   To apply for a position at SAFE, email your resume along with a cover letter to SAFE at hr@safesecurity.com or FAX to SAFE at (925) 830-8494.