Home > About SAFE > Careers   COLLECTIONS ASSOCIATE   SUMMARY OF POSITION Receives incoming and places outgoing phone calls to/from customers, alarm dealers and monitoring stations on delinquent accounts. Completes system documentation and paperwork on each account as necessary.   Respond to inquiries via phone or correspondence from customers or dealers in a timely manner in a call center environment Provides quality service, prompt response and follow up to each customer inquiry or dispute Make outbound collection calls on customers greater than 14 days past due Arrange for customers to pay by phone with credit card or check; initiate set up of account on Electronic Funds Transfer Accurately document all interactions with customers in customer databases Work within a team environment to provide continuous follow up with customers and dealers Utilize good time management skills to balance call volume and related follow ups Meet or exceed monthly expectations Maintain a regular and punctual attendance Working knowledge of the Fair Debt Collection Practices Act including state and federal laws concerning collection activities Call Center experience Decision making and problem solving ability Excellent verbal and written communication skills Ability to Multi task Excellent time management skills Strong computer skills (Microsoft Word, Excel and Outlook) Typing skills (40wpm) Professionalism Ability to work in a team environment Strong negotiation skills High School Diploma College Degree Bilingual (Spanish)   To apply for a position at SAFE, email your resume along with a cover letter to SAFE at hr@safesecurity.com or FAX to SAFE at (925) 830-8494.